Yoskin offers a 7-DAY exchange policy for DEFECTIVE and INCORRECTLY SHIPPED items, upon receipt of order.
However we do not entertain return request for 'Change of Mind' items. You can choose to exchange the items OR refund of cash via bank transfer.
Please note that returns are subjected to the following terms and conditions:
For returns, please email us at firstname.lastname@example.org with your order number and information on the affected item.
Returned items must meet the requirements above.
If you have experienced an allergic reaction with any of our products, please report the issue via email at email@example.com within 14 DAYS of receipt of item.
Yoskin will only refund to you via bank transfer after we have received the goods that you intend to return and all the required documents for refund have been submitted to us. Please submit all required documents within 7 days upon receipt of your order.
If you further enquires about our return policy and products, please contact us at firstname.lastname@example.org
How do I exchange / refund items
1. Send us an email at email@example.com to request for a return, include the following:
2. Once we have approved your request, pack all the return items, along with the invoice securely in a box/mailing package. Please bubble wrap the item if it is fragile.
3. Go to local post office, or another courier, to ship the package. Return address for the package is as below:
G-72-2 ZENITH CORPORATE PARK
JALAN SS 7/26 KELANA JAYA, PETALING JAYA, SELANGOR, 47301, MALAYSIA
4. You will need to email us the following after:
5. For EXCHANGE cases we will proceed to mail you the exchange items once we received your returned items. Your shipping fee compensation will be done via bank transfer.
6. For REFUND cases we will proceed with refund once we received your returned item. Your shipping fee and order refund will be done via bank transfer.
Clearance stock items are non-returnable.